Refund policy

"We’re confident that you and your Singleton&Clamp sofa will share many happy moments together. However, to ensure your complete satisfaction, we offer a 100-Day Trial. Please note, this trial is only applicable to the UK Mainland and is subject to the conditions outlined below".

Please refer to the table below for potential deductions to your refund.

How Our 100-Day Trial Works Your trial commences from the day of delivery, which is considered ‘Day 1’. We believe you’ll fall in love with your Singleton&Clamp sofa at first sight. If you do, no further action is required and the sofa is yours to keep.

However, if you encounter any issues, you have the option to return your sofa within the 100-day period, provided it’s in near-perfect and resalable condition. To initiate a return, simply contact us with the subject line ‘Order Number X: Return’ and explain why you’d like to return your item(s). We will then arrange a date to collect your returned items.

Deductions During Your Trial

  • Day 1 to 100 inclusive: Free Return
  • Day 1 to 100 inclusive: £150 (if you fail to return the Singleton&Clamp sofa in suitable plastic covering that fully protects the item.
  • Day 1 to 100 inclusive: The sofa must show ‘NO’ signs of wear and be in resalable 'as new' condition. Any marks we deem unreasonable will be deducted from your refund.

Important Conditions of the 100-Day Trial

  • We do not accept returns under this policy for damaged items (e.g., products that are ripped, torn, marked, soiled, worn, or have other defects) unless this damage was caused by us.
  • We do not accept returns on orders where the 100-day trial has already been used for a previous purchase by the same customer.
  • When returning a product, please repack it in suitable plastic covering that fully protects the item - let’s do our part for the planet. It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.
  • We reserve the right to refuse returns if we suspect any dishonesty, misrepresentation, or misconduct on your part."

LIFE-TIME FRAME GUARANTEE

All of our sofa frames are 100% guaranteed against faults and failures from accepted wear and tear. Any frame failure due to faults in build or during domestic use will result in the necessary part being fully replaced for the life of the sofa from the date of original delivery.

Contact Information: For service under this guarantee, please reach out to us at contact@singletonandclamp.com.

Claim Process: To make a claim under this guarantee, please email us at the above address with an outline of the issue and reason for claim, any photos of the damage or a video with sound if necessary, and a copy of the original receipt. The guarantee is non-transferable without prior consent from us if the sofa is passed or sold on.

Exclusions: This guarantee does not apply if the sofa was passed or sold on without notification of transfer of ownership so we can transfer any remaining guarantee to the new owners. Another exclusion is if the sofa has been used in a commercial environment or if the sofa was used in a manner not intended for use, such as exceeding the weight limit of 30 stone max limit.

Dispute Resolution: If a dispute is raised, then the use of a 3rd party arbitrator will be employed and the cost incurred by the losing party.

Limitation of Liability: Our liability under this guarantee is limited to the cost of repair or replacement of the sofa frame. We are not liable for any consequential damages arising from the failure of the frame.

Force Majeure: We are not liable for any failure to perform our obligations under this guarantee due to circumstances beyond our control, such as natural disasters.

Change of Address: Please inform us if you move during the guarantee period, as this may affect our ability to provide service under the guarantee.

Maintenance Requirements: To keep this guarantee valid, please follow the care instructions provided with your sofa.

Severability: If any provision of this guarantee is found to be unenforceable, the remaining provisions will remain in full force and effect.

This guarantee is intended to provide assurance of our product’s quality and does not constitute a warranty or insurance policy. It is always recommended to handle your sofa with care to ensure its longevity. Please note that it’s always a good idea to have any legal documents reviewed by a professional to ensure they’re comprehensive and enforceable.